Welcome to Hirapanna Jewellers online store

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This website is owned and operated by Hirapanna Jewellers (henceforth referred as "Hirapanna Jewellers" or "Hira Panna" or Hira Panna Jewellers or "we" or "us" or "our" "hirapannajewellers.net" having its registered office at Door No 48-19-5, Mvr Complex, 1st Lane, Opposite RTC Complex, Dwarkanagar Visakhapatnam, Andhra Pradesh-530016, India. In using the services provided by our website "hirapannajewellers.net" you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Hira Panna Jewellers reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Hira Panna Jewellers. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Hira Panna Jewellers is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to hirapannajewellers916@gmail.com or call us on +919992729998 (Timings: 10.00 A.M to 7.00 P.M Indian Standard Time).

Eligibility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

Updates to These Terms Of Use

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the platform and your relationship with us immediately upon the date of posting. By continuing to use the platform, you agree to be bound by the terms of these updates and amendments.

About Our Hosting Services

Hosting Services for our website is provided by FURI.IO located in India. Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our Privacy Policy

Our information collection practices on the platforms, such as the types of information we collect regarding visitors to the platforms and the ways in which we may use that information, are governed by the terms of our privacy policy.

Hira Panna Jewellers E-Boutique /Store: Condition of sale

Customers purchasing products online or by phone through the Hira Panna Jewellers Client Relations Center must read the Conditions of Sale, which will govern the terms and conditions of any such purchases. The provisions entitled "Limitation of liability" below do not cover the sale of products online of over the phone and please refer to the Conditions of Sale for the relevant exclusions and limitations of liability.

Hira Panna Jewellers reserves the right to change any relevant retail prices displayed on the Platforms at any time without prior notice.

Use Of Materials On The Platforms

Hira Panna Jewellers has created its various platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Hira Panna Jewellers products displayed on the platforms are representative of the color, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Hira Panna Jewellers cannot be held liable for any apparent differences in the product images represented on the platforms and the original products. We strongly advise you visit one of our boutiques or authorized retailers prior to making a purchase online or by phone. You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as Copyright©, trademark, WaterMark are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Hira Panna Jewellers Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorized to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Hira Panna Jewellers Material in any way for any public or commercial purposes. Furthermore, Hira Panna Jewellers Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Hira Panna Jewellers Material will automatically terminate and any copies made of Hira Panna Jewellers Material must be immediately destroyed. Any unauthorized use of Hira Panna Jewellers Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Your Submissions and Unsolicited Communication

This section concerns communications sent to Hira Panna Jewellers. It does not concern the communication of personal information to Hira Panna Jewellers in relation to customer enquiries, the use of services or the purchase of products by phone or through the platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Hira Panna Jewellers via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Hira Panna Jewellers. By sending communications to Hira Panna Jewellers, you automatically grant Hira Panna Jewellers a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Hirapanna Jewellers and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore Hira Panna Jewellers enjoys a worldwide reputation for both the design and manufacture of high quality luxury items including jewellery, high jewellery and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Hira Panna Jewellers’s creations. As a result, Hira Panna Jewellers cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Hira Panna Jewellers may already be working on similar ideas and/or creations. Consequently, you are advised that Hira Panna Jewellers is not interested in receiving ideas or other proposals relating to creations you may wish to submit.

Limitation of Liability

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets. Hira Panna Jewellers tries to ensure that the information provided is accurate and complete. However, Hira Panna Jewellers does not warrant or represent that Hira Panna Jewellers’s Material is accurate, error-free or reliable or that use of Hira Panna Jewellers Material will not infringe rights of third parties. Hira Panna Jewellers does not warrant that the functional and/or technical aspects of the Platforms or the Hira Panna Jewellers Material will be error free or that the Platforms, Hira Panna Jewellers Material or the servers that make them available are free of viruses or other harmful components. If use of the platforms or Hira Panna Jewellers Material results in the need for servicing or replacing property, material, equipment, data or other element, Hira Panna Jewellers is not responsible for those costs. Without limiting the foregoing, everything on the platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT Hira Panna Jewellers and its suppliers make no warranties about the Hira Panna Jewellers Material, software, text, downloads, graphics, and links, or about results to be obtained from using the platforms.

To the fullest extent permitted by applicable law, Hira Panna Jewellers shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Hira Panna Jewellers has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

Trademark Notice

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Hira Panna Jewellers trademarks or are licensed for use by Hira Panna Jewellers by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any license or right to use any trademark without Hira Panna Jewellers prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the platforms, or any other content on the platforms, except as provided herein, is strictly prohibited.

Copyright Notice

All content (including Hira Panna Jewellers Materials) on the Platforms are either Copyright © Hira Panna Jewellers or are licensed for use by Hira Panna Jewellers. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links & Linking

The Platforms may contain links to other platforms operated by third parties not affiliated to Hira Panna Jewellers. The inclusion of any link to such third party sites does not imply endorsement by Hira Panna Jewellers of those sites Hira Panna Jewellers has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk. Hira Panna Jewellers does not authorize linking to any of its platforms from a third party platform without its express prior written authorization

Terminations and Suspensions

You agree that Hira Panna Jewellers may terminate or suspend your access to and use of the platforms if Hira Panna Jewellers reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Hira Panna Jewellers, its affiliated companies or any third party, with or without notice to you. You agree that Hira Panna Jewellers may modify or discontinue providing any of the platforms, with or without notice to you.

You agree that Hira Panna Jewellers will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.


Unless otherwise specified, the information and materials presented on the platforms are presented solely for the purpose of promoting Hira Panna Jewellers products and services and in certain cases to present products for sale via a variety of means. Hira Panna Jewellers makes no representation that Hira Panna Jewellers

Jewellers Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Hira Panna Jewellers Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law. These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter. The waiver by Hira Panna Jewellers of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Pricing and Payment

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below.

a) Passport with Visa Copy
b) Driving license
c) Employment card
d) Any other government issued ID proof of the country of residence.

International Orders: Payments for International Orders are accepted through Kotak Mahindra gateway either by your Kotak Mahindra account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government-issued photo Identity proof preferably: 

a) Driving License
b) Passport
NOTE: Indian issued cards will not be accepted for international orders.

Any other import duties or charges levied in the destination country of the shipment have to be borne by the recipient of the order. No returns/exchange/refund applicable for international orders.

Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track order and follow

Your obligation

a) You have to provide true, accurate, current and complete information about yourself while registering on  www.hirapannajewellers.net

b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Hirapanna Jewellers has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.

c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Hirapanna Jewellers for re-delivery, the same shall be claimed from you and you shall bear such expenses.

d) You will provide authentic and true information in all instances where such information is requested of you. Hirapanna Jewellers reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Hirapanna Jewellers also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Hirapanna Jewellers has the right in its sole discretion to reject the registration and debar you from using the services of  www.hirapannajewellers.net  and or other affiliated websites without prior intimation whatsoever.

e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.

f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.

g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Hirapanna Jewellers liable for such delay in the delivery of the product.

h) In case you use an International card or foreign bank issued card for payment of domestic order or you have ordered something to be delivered outside India, then you have to provide us any government-issued photo identity proof. For example:
1) Pan card 
2) Driving License 
3) Passport 
4) Voter identification card
5) Postal identification Card (Aadhar)


Hirapanna Jewellers reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Hirapanna Jewellers reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

Site Security

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services.

e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Hirapanna Jewellers will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

Cancellation by Hira Panna Jewellers

There may be certain orders that cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Hira Panna Jewellers identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by customer

Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order available at  www.hirapannajewellers.net Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Return and Exchange Policy

Hirapanna Jewellers is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on +91-9992729998 or writing to us on hirapannajewellers916@gmail.com for the refund on the returned defective product please check the section on Refund below.

3- Days return policy for Domestic Orders Only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How To Initiate The Refund Process?

1. Customers should contact Hira Panna Jewellers customer support on +91-9992729998 or write to hirapannajewellers916@gmail.com within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from Hira Panna Jewellers about the same.
3. All the products must be returned in their original condition, unaltered and unused. 
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.


We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and, invoice failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of Hira Panna Jewellers.

Domestic Order

In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Hira Panna Jewellers.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.

2. If customer doesn't provide any cancelled cheque then the amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

International Orders

For international orders, currently we do not provide for refund policy. Although, Hira Panna Jewellers will refund the amount to the customer only under following two circumstances and at the sole discretion of Hira Panna Jewellers:

1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Hirapanna Jewellers like shipment expenses both to and fro, customs paid and any other charges.


We reserve the right to not allow the exchange of jewellery products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.

However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.


We regret to inform that exchange of products is not possible for the products bought from our website.

Hira Panna Jewellers Exchange policy

1) Hira Panna Jewellers Jewellery sold through Hira Panna outlet or directly by the company will be accepted for exchange at Hirapanna outlet. Hira Panna outlet will honor this Hirapanna Exchange Policy (HEP) and no individual discretion in compliance will be permitted.
2) Pieces will be accepted after due examination for defects, weights, and originality, including the Hira Panna Jewellers mark (HP).

3) While normal wear and tear are to be expected, no credit may be given to the customer for stone defects (cracks, scratches, replacements, alterations). In extreme cases where the customer insists on the exchange of a product with defective stone(s), the exchange is only to be done after cautioning the customer that the product has to be dismantled, and the stones removed (at customer’s risk) and returned to the customer.
In such cases, the customer must be advised that the value of such damaged stones will be reduced from the value of the refund/exchange. These damaged stones will be returned to the customer. The customer must be cautioned that such stones are vulnerable to breakage during removal and that this risk is to the customer’s account.
4) The piece must only be accepted if accompanied by the original Cash Memo and/or guarantee certificate. Exceptions may be made by the Boutique Manager at his/her discretion in the case of known customers and products should be reported to the Regional Business Manager. In the event that the customer is unable to produce these documents, then the Boutique Manager may accept such pieces for validation via the factory or may accept the exchange under the terms of the General Exchange Policy (GEP). 
5) A valuation certificate cum acknowledgment form & Customer Declaration form signed by customer is to be filled out for all pieces accepted for exchange.

Documents: Hirapanna Exchange Form (HEF) - System generated:

1 st copy: Stapled to Cash Memo (File Copy) of the new product purchased.
2 nd copy: Accompanies product when it is finally returned to the Quality Assurance Department
Document: Hirapanna Customer Declaration form:
1 st copy: Along with cash memo copy & credit note copy at the store.
6) Should the store find it difficult to value the piece, doubts the authenticity of the piece, the piece should be sent to Jewellery Store, Visakhapatnam to the attention of Executive - Quality Assurance under a Service Return Note, for verification and valuation. The piece must be accompanied by the 2nd Copy of the HEF. The Quality Assurance office will return the piece with valuation within 7 working days of receipt together with the 2nd copy of the HEF (mainly for studded)
Customers who want to exchange their Hira Panna Jewellers products for a cash refund: 
This may be permitted by the store Manager, subject to other terms and conditions of HEP and for Hira Panna Jewellers .The general terms and conditions of this policy will apply subject to an additional cash deduction of 100% for studded products & loose stones and 3% for all other product categories from the total credit note value arrived at under HEF terms. Such cases should also be brought to the attention of the Regional Commercial Department. However, the HEF forms need to be filled. Against the column for exchange value/new cash memo no. “CASH REFUNDED” should be mentioned.
There could be instances when the store Manager has advised to refund, but there is inadequate cash at the store. In such an eventuality, the customer may be requested to return at such time the accumulated sales collections may be used for the purpose of the refund.

On net gold weight valued at the selling rate of gold on the day of exchange 

On selling price of stones prevailing on the day of exchange, less:

(i) On Diamonds / solitaire

25% (For 1ct & above – No exchange)

(ii) Invisible set diamonds

25% deduction (product having bill of material)

(iii) Emeralds, Rubies and Sapphires

100% deduction (product having bill of material)

(iv) Other Stones including Pearls

100% deduction (product having bill of material)




Weight of gold: 
- 18K and 22K non-studded pieces to be physically weighed to an accuracy of 2 decimal places. 
- Studded 22K pieces to be physically weighed and weight of stone deducted as per the system/hard copy of the factor master/engraved in the product. If this is not available at the store then the Net weight can be taken from the customer enquiry screen 
- Studded 18K pieces: Weight of gold as per master list at the showroom or from the customer enquiry screen.

Rate of Gold:

- Selling rate for the day on the day of exchange

- 22k / 18k / 14k products : As per the store Poss. system 
- Should specifications not exist for a product, please consult the DISCONTINUED PRODUCTS PRICE LISTS and give credit for 70% of the revised UCP for an undamagedpiece.
(g) In case of platinum products exchange, deductions will be made as per the following:
1. Standard deduction of 30% on the prevailing UCP value on all platinum products,.

2. Standard deduction of 10% on the prevailing UCP value on solitaire set platinum products.
(h) In case of kundan / Mangalsutra / fancy stone products, exchange will be made based on net gold Weight, valued at the selling rate of gold on the day of exchange and no exchange value for stones. For kundan & Mangal sutra products net weights were engraved on product. In case of weight not engraved, net weight after melting / hammering can be taken. 
(i) In case of open polki products, the standard deduction will be made as per the following: 
1. For stones Zero 100% deduction on exchange.
2. For gold no deduction. Net gold weight to be valued at prevailing gold rate.
(j) In case of kundan polki products, the standard deduction will be made as per the following:
1. Standard deduction of 100% on the prevailing stone charges i.e., F1
2. For gold no deduction. Net gold weight to be valued at prevailing gold rate. 
External Material

The website may contain links to other websites, these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.


We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside India, we don't provide any guaranty/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine.

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Hira Panna Jewellers is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.

Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Visakhapatnam jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Shipping Policy

In India, Hira Panna Jewellers serves to selected cities. Please check if we deliver to your pin code in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

We also provide international delivery to the following countries: Coming Soon

  • Australia

  • Singapore 

  • UAE 

  • UK 

  • USA

For orders above Rs 2 lakhs customers need to provide a PAN card. If PAN card is not available, Form 60 will be given to the customer and it should be filled and signed by the customer. The form 60 should be supported with a copy of address proof like passport, green card or driving license

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.


Domestic Order: We provide free shipping within India.

International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

Shipping Partner: Our domestic logistic partner is BVC, Sequel.

NOTE: In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.


All registered customers have the option to track their orders by clicking on Track Order


The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 30-90 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar) 

Delivery Time for International Orders

The product is delivered within 35-95 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery.
For any customer assistance, you can call on our toll-free number +91-9992729998 or write to

Transit Insurance: All goods will be fully insured by Hirapanna Jewellers until they reach you, so your purchase is 100% safe.

Reviews, Feedback and Submission

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Hira Panna Jewellers. Such disclosure, submission or offer of any comments shall constitute an assignment to Hira Panna of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

Thus, Hira Panna Jewellers owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. Hirapanna will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Hira Panna Jewellers will be under no obligation
a) To maintain any comments in confidence 
b) To pay you any compensation for any comments 
c) To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

Hira Panna does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant Hira Panna the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Hira Panna Jewellers and its affiliates for all claims resulting from any comments submitted by you. Hira Panna and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.

Copyright and Trademark

Hira Panna Jewellers reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Hirapanna or its suppliers and they are protected by Indian and international copyright laws.

Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.


This user agreement is effective unless and until terminated by either you or Hira Panna Jewellers. You may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.

Hira Panna may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Hira Panna. Upon any termination of the user agreement by either you or Hira Panna, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Hirapanna’s right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.

Governing Law and Jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Visakhapatnam shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.


These Terms of Use shall be governed by and construed in accordance with the laws of by Vishakhapatnam, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. Where the laws of Vishakhapatnam, India are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Modifications of Terms and Conditions of Service

Hira Panna reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.hirapannajewellers.net You should regularly view the user agreement on www.hirapannajewellers.net. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.

Pan Card & T&C

For purchase above Rs. 2 lakhs, PAN card copy must be provided upon placing the order in the manner specified by Hira Panna Jewellers. Failure to provide the same shall result in cancellation of the order.


If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.


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